Can’t find what you’re looking for? We’ve answered some frequently asked questions to help you out!
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Yes, but it is very limited. Some extraction and post processing equipment is CRN registered and approved for sale in Canada – as noted on the individual product pages. All other international locations are currently ineligible to receive Precision extraction equipment. However, please check back often as we begin to open in other markets.
Precision has several financing partners we recommend to prospective customers. These partners are ‘cannabis-friendly’ and have experience financing Precision® equipment systems. Please speak with a Precision sales representative for more details.
That depends entirely on the system ordered and the component lead times. These lead times are always clearly communicated by our business development and project management team during the sales process.
We get this question a lot, so we took the time to write a blog post about it. Read the article.
The price of a system depends on several contributing factors. One of the main reasons we do not publish prices is because the ancillary equipment paired with the extraction system will be configured for your specific process. Our clients rely on us to provide them with the best configurations based on their specific production, business and financial needs. If you would like to speak to one of our sales representatives about a quote, please email us or phone 855-420-0020.
Yes, all of our extraction equipment is capable of extracting marijuana or hemp, however the type of end product you are ultimately trying to manufacture (like a distillate or a live resin) is going to primarily drive what type of system suits your individual needs.
Our systems and our expertise is centered around the cannabis plant. While our systems may work for other processes, we are currently not providing equipment for the production of other botanical extracts.
We see a wide range of extract products, below are the most popular.
Popular Hemp Products:
- Oils
- Isolates
Popular Marijuana Products:
- Oils
- Edibles
- Tinctures
- Vape Cartridges
- Concentrates e.g. shatter, waxes, live resin, etc.
No, we do not make custom systems or parts at this time.
Yes. We do have some parts that will fit other extractor and distillation brands. Please contact our Support Team with your part inquiry.
Absolutely, we have a great team for that very thing. Our on-staff architects, designers and MEP engineers are specialists in extraction lab design and have worked with both start-ups and multi-state operators alike. Visit the Lab Design services page for more details.
All of our equipment is peer reviewed and these documents can be provided to your fire marshal or other authority by request. We do sell field verification vouchers through our partnership with PSI – please contact us for a quote on your particular system.
Yes, in fact you will need the equipment on-site to gain final approval for operation as per NFPA or IFC.
For primary extraction equipment purchases we have a Basic Install & Training package. The product installation steps completed by a Precision technician includes:
- Recommendation on equipment placement for optimized workflow
- Process connections
- Initial start-up
- Ensure start to finish operability
Prior to the Precision field technician arriving, we require the following items to be completed by the customer including, but not limited to:
- Uncrate and stage equipment.
- Pre-site checklist of all parts to confirm completeness of order. Checklist provided by Precision.
- Confirmation of any ancillary equipment, and its operability, required to operate the system. E.g. chillers can power on and off.
- All HVAC, electricity, plumbing or piping required for equipment operation completed by a licensed professional.
If you have any questions or require assistance regarding the installation steps required by the customer, please contact us.
Yes, we definitely do! We have a catalog of training depending on the needs and knowledge of your lab technicians. Customized training can also be created upon request.
Not at this time. While our technicians have experience running many of the leading systems out there, we can only provide training and certifications on Precision® equipment.
You can email support@precisionextraction.com or call (855) 420-0020 x2. Current customers can also submit a support ticket via the Client Portal for a parts request.
In our Client Portal are operational manuals, including sections on troubleshooting. You may also open a support ticket with our Support Team through the Client Portal and a representative will respond shortly or call 855-420-0020 ext. 2.
Our Terms and Conditions currently state that we do not accept returns or exchanges. However, we always want to ensure we provide our customers with the highest level of customer support.
If you are experiencing difficulty with your purchased equipment from Precision, please contact the Support Team at support@precisionextraction.com, call 855-420-0020 ext 2, or submit a ticket on the Client Portal.
We encourage people who are looking at a used Precision system to contact our support team at support@precisionextraction.com. They will ask for some pieces of information to help verify the equipment and configuration, including but not limited to:
- the name of the person and company selling the equipment
- photos of the equipment to verify no other modifications have been made
- provide serial numbers
Note: we cannot provide an estimate on the value of used equipment – only our current list prices on that equipment.
Yes, providing no other modifications or damages have occured.
No, the manufacturer warranty is not transferable.
