FAQ2021-03-09T11:46:53-05:00

Can’t find what you’re looking for? We’ve answered some frequently asked questions to help you out!

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Do you sell your equipment internationally?2020-12-14T10:28:12-05:00

Yes, but it is very limited. Some extraction and post processing equipment is CRN registered and approved for sale in Canada – as noted on the individual product pages. All other international locations are currently ineligible to receive Precision extraction equipment. However, please check back often as we begin to open in other markets.

Can I buy solvent from you?2020-12-09T11:27:18-05:00

No, not at this time.

Do you offer financing?2020-12-14T10:48:16-05:00

Precision has several financing partners we recommend to prospective customers. These partners are ‘cannabis-friendly’ and have experience financing Precision® equipment systems. Please speak with a Precision sales representative for more details.

How long does it take to ship equipment?2020-12-09T11:28:05-05:00

That depends entirely on the system ordered and the component lead times. These lead times are always clearly communicated by our business development and project management team during the sales process.

What do I need to know before I start buying extraction equipment?2020-12-11T12:40:24-05:00

We get this question a lot, so we took the time to write a blog post about it. Read the article.

Why don’t you publish prices on your website?2020-12-14T10:47:28-05:00

The price of a system depends on several contributing factors. One of the main reasons we do not publish prices is because the ancillary equipment paired with the extraction system will be configured for your specific process. Our clients rely on us to provide them with the best configurations based on their specific production, business and financial needs. If you would like to speak to one of our sales representatives about a quote, please email us or phone 855-420-0020.

Can your extractors be used for marijuana and hemp extraction?2020-12-11T12:47:45-05:00

Yes, all of our extraction equipment is capable of extracting marijuana or hemp, however the type of end product you are ultimately trying to manufacture (like a distillate or a live resin) is going to primarily drive what type of system suits your individual needs.

Can your systems also perform extractions of other plant material?2020-12-11T12:48:47-05:00

Our systems and our expertise is centered around the cannabis plant. While our systems may work for other processes, we are currently not providing equipment for the production of other botanical extracts.

What kind of solvents do your extraction systems use?2020-12-11T12:50:30-05:00

We currently have hydrocarbon (butane and/or propane) and ethanol extraction systems. Our MSE line of extractors (X10 MSE and X40 MSE) are capable of utilizing hydrocarbon or ethanol solvents.

What kind of cannabis concentrates can I make with your extraction equipment?2020-12-14T10:34:53-05:00

We see a wide range of extract products, below are the most popular.

Popular Hemp Products:

  • Oils
  • Isolates

Popular Marijuana Products:

  • Oils
  • Edibles
  • Tinctures
  • Vape Cartridges
  • Concentrates e.g. shatter, waxes, live resin, etc.
Do you make custom systems or parts?2020-12-11T12:53:31-05:00

No, we do not make custom systems or parts at this time.

Do you sell parts that fit other extractors or distillation units?2020-12-14T13:08:54-05:00

Yes. We do have some parts that will fit other extractor and distillation brands. Please contact our Support Team with your part inquiry.

If I need help designing my lab, can you help me?2020-12-11T12:55:49-05:00

Absolutely, we have a great team for that very thing. Our on-staff architects, designers and MEP engineers are specialists in extraction lab design and have worked with both start-ups and multi-state operators alike. Visit the Lab Design services page for more details.

How will I know whether the equipment is certified in my state/province?2020-12-11T12:57:21-05:00

Precision equipment meets both IFC and NFPA requirements for cannabis extraction in the United States. We currently have CRN certifications for our X10 MSE and X40 MSE in many Canadian provinces.

Is your equipment peer reviewed and do you provide field verifications?2020-12-14T13:08:18-05:00

All of our equipment is peer reviewed and these documents can be provided to your fire marshal or other authority by request. We do sell field verification vouchers through our partnership with PSI – please contact us for a quote on your particular system.

Can I buy and have my equipment shipped before we have a licensed facility?2020-12-11T13:00:02-05:00

Yes, in fact you will need the equipment on-site to gain final approval for operation as per NFPA or IFC.

Do you do the installation?2020-12-14T10:43:15-05:00

For primary extraction equipment purchases we have a Basic Install & Training package. The product installation steps completed by a Precision technician includes:

  • Recommendation on equipment placement for optimized workflow
  • Process connections
  • Initial start-up
  • Ensure start to finish operability

Prior to the Precision field technician arriving, we require the following items to be completed by the customer including, but not limited to:

  • Uncrate and stage equipment.
  • Pre-site checklist of all parts to confirm completeness of order. Checklist provided by Precision.
  • Confirmation of any ancillary equipment, and its operability, required to operate the system. E.g. chillers can power on and off.
  • All HVAC, electricity, plumbing or piping required for equipment operation completed by a licensed professional.

If you have any questions or require assistance regarding the installation steps required by the customer, please contact us.

Do you provide training?2020-12-11T13:01:34-05:00

Yes, we definitely do! We have a catalog of training depending on the needs and knowledge of your lab technicians. Customized training can also be created upon request.

Can you train me on how to use extraction equipment from another brand?2020-12-14T10:44:03-05:00

Not at this time. While our technicians have experience running many of the leading systems out there, we can only provide training and certifications on Precision® equipment.

How do I order replacement parts?2020-12-14T10:45:37-05:00

You can email support@precisionextraction.com or call (855) 420-0020 x2. Current customers can also submit a support ticket via the Client Portal for a parts request.

How do I troubleshoot my equipment?2020-12-14T13:10:38-05:00

In our Client Portal are operational manuals, including sections on troubleshooting. You may also open a support ticket with our Support Team through the Client Portal and a representative will respond shortly or call 855-420-0020 ext. 2.

How do I return or exchange my equipment?2020-12-14T10:46:20-05:00

Our Terms and Conditions currently state that we do not accept returns or exchanges. However, we always want to ensure we provide our customers with the highest level of customer support.

If you are experiencing difficulty with your purchased equipment from Precision, please contact the Support Team at support@precisionextraction.com, call 855-420-0020 ext 2, or submit a ticket on the Client Portal.

If I’m buying used Precision equipment, how can I verify it is authentic?2020-12-11T13:08:07-05:00

We encourage people who are looking at a used Precision system to contact our support team at support@precisionextraction.com. They will ask for some pieces of information to help verify the equipment and configuration, including but not limited to:

  • the name of the person and company selling the equipment
  • photos of the equipment to verify no other modifications have been made
  • provide serial numbers

Note: we cannot provide an estimate on the value of used equipment – only our current list prices on that equipment.

Can used equipment still be certified?2020-12-11T13:08:48-05:00

Yes, providing no other modifications or damages have occured.

Is the manufacturer warranty transferable if I’m buying or selling a used system?2020-12-11T13:10:02-05:00

No, the manufacturer warranty is not transferable.

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