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Our most popular questions answered to help you out!
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How will I know whether the equipment is certified in my state/province?
Is your equipment peer reviewed and do you provide field verifications?
All of our equipment is peer reviewed and these documents can be provided to your fire marshal or other authority by request. We do sell field verification vouchers through our partnership with PSI – please contact us for a quote on your particular system.
Can I buy and have my equipment shipped before we have a licensed facility?
Yes, in fact you will need the equipment on-site to gain final approval for operation as per NFPA or IFC.
What do I need to know before I start buying extraction equipment?
We get this question a lot, so we took the time to write a blog post about it. Read the article.
Can your extractors be used for marijuana and hemp extraction?
Yes, all of our extraction equipment is capable of extracting marijuana or hemp, however the type of end product you are ultimately trying to manufacture (like a distillate or a live resin) is going to primarily drive what type of system suits your individual needs.
Can your systems also perform extractions of other plant material?
Our systems and our expertise is centered around the cannabis plant. While our systems may work for other processes, we are currently not providing equipment for the production of other botanical extracts.
What kind of solvents do your extraction systems use?
What kind of cannabis concentrates can I make with your extraction equipment?
We see a wide range of extract products, below are the most popular.
Popular Hemp Products:
- Oils
- Isolates
Popular Marijuana Products:
- Oils
- Edibles
- Tinctures
- Vape Cartridges
- Concentrates e.g. shatter, waxes, live resin, etc.
Do you make custom systems or parts?
No, we do not make custom systems or parts at this time.
Do you sell parts that fit other extractors or distillation units?
Yes. We do have some parts that will fit other extractor and distillation brands. Please contact our Support Team with your part inquiry.
If I need help designing my lab, can you help me?
Absolutely, we have a great team for that very thing. Our on-staff architects, designers, and MEP engineers are specialists in extraction lab design and have worked with both start-ups and multi-state operators alike. Visit the Lab Design services page for more details.
Do you do the installation?
For primary extraction equipment purchases we have a Basic Install & Training package. The product installation steps completed by a Precision technician includes:
- Recommendation on equipment placement for optimized workflow
- Process connections
- Initial start-up
- Ensure start to finish operability
Prior to the Precision field technician arriving, we require the following items to be completed by the customer, including but not limited to:
- Uncrate and stage equipment
- Pre-site checklist of all parts to confirm completeness of order. Checklist provided by Precision
- Confirmation of any ancillary equipment, and its operability, required to operate the system. E.g. chillers can power on and off
- All HVAC, electricity, plumbing or piping required for equipment operation completed by a licensed professional
If you have any questions or require assistance regarding the installation steps required by the customer, please contact us.
Do you provide training?
Yes, we definitely do! We have a catalog of training depending on the needs and knowledge of your lab technicians. Customized training can also be created upon request.
Can you train me on how to use extraction equipment from another brand?
If I’m buying used Precision equipment, how can I verify it is authentic?
We encourage people who are looking at a used Precision system to contact our support team at support@precisionextraction.com. They will ask for some pieces of information to help verify the equipment and configuration, including but not limited to:
- The name of the person and company selling the equipment
- Photos of the equipment to verify no other modifications have been made
- Serial numbers
Note: we cannot provide an estimate on the value of used equipment – only our current list prices on that equipment.
Can used equipment still be certified?
Yes, provided no other modifications or damages have occurred.
Is the manufacturer warranty transferable if I’m buying or selling a used system?
No, the manufacturer warranty is not transferable.
Do you sell your equipment internationally?
Can I buy solvent from you?
No, not at this time.
Do you offer financing?
Precision has several financing partners we recommend to prospective customers. These partners are ‘cannabis-friendly’ and have experience financing Precision® equipment systems. Please speak with a Precision sales representative for more details.
How long does it take to ship equipment?
That depends entirely on the system ordered and the component lead times. These lead times are always clearly communicated by our business development and project management team during the sales process.
What do I need to know before I start buying extraction equipment?
We get this question a lot, so we took the time to write a blog post about it. Read the article.
Why don’t you publish prices on your website?
The price of a system depends on several contributing factors. One of the main reasons we do not publish prices is because the ancillary equipment paired with the extraction system will be configured for your specific process. Our clients rely on us to provide them with the best configurations based on their specific production, business, and financial needs. If you would like to speak to one of our sales representatives about a quote, please email us or phone 855-420-0020.
How do I order replacement parts?
You can email support@precisionextraction.com or call (855) 420-0020 x2. Current customers can also submit a support ticket via the Client Portal for a parts request.
How do I troubleshoot my equipment?
In our Client Portal are operational manuals, including sections on troubleshooting. You may also open a support ticket with our Support Team through the Client Portal and a representative will respond shortly, or call 855-420-0020 ext. 2.
How do I return or exchange my equipment?
Our Terms and Conditions currently state that we do not accept returns or exchanges. However, we always want to ensure we provide our customers with the highest level of customer support.
If you are experiencing difficulty with your purchased equipment from Precision, please contact the Support Team at support@precisionextraction.com, call 855-420-0020 ext 2, or submit a ticket on the Client Portal.